Frequently Asked Questions

Here you will find a list of frequently asked questions. If you do not see your question here, or need a different solution, please contact the University Technology Services (UTS) team by email at techsrv@nipisingu.ca​ or by phone at 705-474-3450 ext. 4342.

What are my credentials? (user ID and password)

Credentials (user ID and password)

Your user ID and password are the same whether you log into Blackboard, myNipissing or WebAdvisor. If you change your password in one area (i.e. WebAdvisor) the change will be reflected on all sites.

Credentials for New Students (Blackboard, myNipissing, WebAdvisor)

Your user name is provided in the information you have received from the Registrar's Office. If you have misplaced this information and cannot remember your user name, you can go to the myNipissing home page and select “What's my User ID?” in the sign in area.

** If you have not received this information at all, please contact the Registrar’s Office by email at registrar@nipissingu.ca or by phone at 705-474-3450 ext. 4521. **

Your myNipissing password is initially set up to be your birthday in the format Mmmddyyyy. Therefore, if your birthday is January 9th 1984, your password would be Jan091984. Please note that passwords are case sensitive. This means that "Secret" and "secret" are different passwords, and typing in one when you mean the other will not work.

** If you are unable to access either Blackboard, myNipissing or WebAdvisor, please contact the University Technology Services (UTS) team by email at techsrv@nipisingu.ca or by phone at 705-474-3450 ext. 4342. **

Webadvisor sign in

​​Credentials for Returning Students (Blackboard, myNipissing, WebAdvisor)

If you are a returning student and you have used the Nipissing University portal in the past, the user ID and password that you used previously are your current credentials. Therefore, if you registered for your course online via WebAdvisor (which is part of myNipissing), the credentials that you used to sign up for your course will also get you into Blackboard.

If you realize that you cannot remember your user ID and/or password, there are links on the myNipissing home page that can help you troubleshoot (see image above).

** If neither of these utilities help, please contact the University Technology Services (UTS) team by email at techsrv@nipissingu.ca or by phone at 705-474-3450 ext. 4342. **​

How to access your e-mail, WebAdvisor and Blackboard accounts

How To Access Your E-Mail, WebAdvisor and Blackboard Accounts  

  1. Log into https://my.nipissingu.ca. The myNipissing Home page will appear. This will give you easy access to WebAdvisor, Nipissing E-mail and Blackboard. 

    tabs

     

  2. Click the E-mail tab to open the myNipissing e-mail page.  

    If you have never accessed your Nipissing student e-mail account before, click on the link Logging into Google Mail for the First Time​ and follow the instructions.  

    If you have already set up your Google Mail account, then simply click the link Launch Google Mail. Your Nipissing Google mail will open in a new window.  

    ​** Should you have any difficulty accessing your Nipissing Google Mail account, please contact the University Technology Services (UTS) team by email at techsrv@nipissingu.ca or by phone at 705-474-3450 ext. 4342. **

    email-tab

     

  3. To access WebAdvisor, click the WebAdvisor tab and on the resulting page, click Launch WebAdvisor. It will open in a new window.    

  4. To access Blackboard Learn, click the Blackboard tab and on the resulting page, click Launch Blackboard. The Blackboard login page will appear in a new window. You will need to use your credentials again in order to log into Blackboard.     

    Please note that you can also log in directly to Blackboard by going to https://learn.nipissingu.ca

I'm having issues opening PDF forms

When you try to open a PDF form online, you consistently get a message that states that you need a later version of a pdf viewer. After you try to "update your computer" it still doesn't seem to work. 

One option is to return to the previous page, right-click on the file link, and then download the PDF to your machine. 

If this doesn't work, or if you would prefer to open the PDF form within your browser, please follow the instructions below:

Mozilla ​Firefox

  1. On the menu bar, click on the Firefox menu and select Preferences...
  2. Select the Applications panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select the PDF viewer you wish to use.

mozilla-pdf

 

  1. Close the Preferences window.

 

Source: https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer​

Google Chrome​

 

  1. Type about:plugins in the address bar and hit Enter. 

chrome-plugins-address-bar

 

  1. On the Plug-ins page, scroll down until you see Chrome PDF Viewer and select Disable. 

chrome-disabling-pdf-viewer

 

Note: By disabling this plug-in, Chrome will now warn you every time that you try to load a PDF that the file can harm your computer. 

chrome-pdf-warning

 

Source: http://chris.dziemborowicz.com/blog/2010/12/12/how-to-disable-chrome%27s-built-in-pdf-viewer/​​

How to set up GMail Mobile Access using IMAP

Gmail Mobile Access

In order to set up your Google mobile access, please follow the following steps:

 

  1. Log into MyNipissing
  2. Select the email tab (but don't launch email)
  3. In the right hand corner of the page, select "Enabling Google mobile access
  4. Create a password in the password field at the bottom of the page.
  5. Follow the Google guide from there Gmail Setup Guides
  6. IMAP should be enabled but to ensure it is please open up your gmail and open the settings. In the settings there is a tab called forwarding and POP/IMAP. Click that and make sure IMAP service is enabled.

 

To add a student email account to an iPhone, through 'Settings' on your phone, you will need to add a Google Mobile Password for your @community.nipissingu.ca email account.

GMail via IMAP on the Apple iPhone

 

  1. Enable IMAP in your Gmail account settings.
  2. Tap Settings.
  3.  Tap Mail.
  4. Tap Add Account.
  5. Tap Other. (Note: don't tap Gmail; if you do, you'll set up POP rather than IMAP. We are aware of this issue and are currently working to make setting up Gmail more intuitive for the iPhone.)
  6. Make sure that:
     

o   The IMAP tab is highlighted

o   Host Name is imap.gmail.com

o   User Name is your full Gmail address

o   For Outgoing Mail Server (SMTP), Host Name is smtp.gmail.com

7.     Tap Save.

And you're done. You can verify your Advanced settings by tapping Settings > [your Gmail IMAP Account] > Advanced.

Incoming Settings
Use SSL: ON
Authentication: password
Server Port: 993

Outgoing Settings
Use SSL: ON
Authentication: Password
Server Port: 465 (try 587 if this doesn't work)​

How to Set Up Google Mobile Access for iOS Devices

Follow the steps below to connect your iOS device such as a phone or tablet to your student Google account.

  1. Begin by selecting the Settings then Mail, Contacts, Calendars on your device.

    iOS_1

  2. Next select the type of account your wish to configure, in this case select the Google option.

    iOS_2

  3. You’ll be presented with a web-based sign-in for your Google account. Enter your full student email address as it was provided to you. Make sure you include the @community.nipissingu.ca portion of the address.

    iOS_3

  4. You will next be asked to enter your Nipissing login credentials. These are the same credentials that you use to log into the My Nipissing portal and WebAdvisor.

    iOS_4

  5. If this is the first time you have accessed your Google account you may be presented with a welcome screen. Simply select the I accept. Continue to my account button.

    iOS_5

  6. Lastly select the Google services that you wish to syncronize with this device. 

    iOS_6

  7. At this point your device should be connected to your Google account and should be available by selecting the Mail option at the bottom of your iOS device screen. You can make changes to this account under Settings then Mail, Contacts, Calendars. 

How to Set Up Google Mobile Access for Windows Phone

Follow the steps below to connect your Windows 10 phone to your student Google account.

  1. Navigate to Settings and then Accounts then Your email and accounts. If you’re using Windows Phone 8.1.2, you will find this under the Accounts section in Settings.
  2. Tap Add An Account to get started. 

    windows_mobile_1

  3. Next, select Google from the list of account types that appears.

    windows_mobile_2

  4. You’ll be presented with a web-based sign-in for your Google account. Enter your full student email address as it was provided to you. Make sure you include the @community.nipissingu.ca portion of the address.

    windows_mobile_3

  5. You will next be asked to enter your Nipissing login credentials. These are the same credentials that you use to log into the My Nipissing portal and WebAdvisor.

    windows_mobile_4

  6. If this is the first time you have accessed your Google account you will be presented with a welcome screen. Simply select the I accept. Continue to my account button. 

    windows_mobile_5

  7. If this is the first time you have configured this device you may be propted to allow Windows at access information regarding your Google account. Select Accept to proceed.

    windows_mobile_6

  8. At this point your device should be connected to your Google account and should be available on the Your email accounts screen under Settings then accounts.

How to Set Up Google Mobile Access - Android Devices

​Follow the steps below to connect your Android device to your student Google account.

Note: This process should work for most current android devices, though be aware that some of the specific steps regarding the location of the settings may differ from device to device. If these steps do not work you can try an alternative method using IMAP. Details regarding this process can be found here, How to set up Google Mobile access via IMAP.

  1. DO NOT use the built in Google app to configure your connection to your student Google email account. First locate the settings icon on your Android device. This will look like a single gear. Select this icon. 
  2. On the setting screen select the Accounts & sync option. The wording may vary from device to device.

    android_1

  3. From the Accounts & sync screen select the ADD ACCOUNT option at the bottom of the screen.

    android_2

  4. On the Add account screen select the Google option.

    android_3

  5. This will direct you to Google where you will need to confirm your student Google email address. This should be entered in its entirety including "@community.nipissingu.ca". For example, sams123@community.nipissingu.ca. Select Next.

    android_4

  6. You may be asked to accept Googles Privacy Policy and Terms of Service before continuing. Select ACCEPT to go to the next step of the process.

    android_5

  7. You will next be asked to enter your Nipissing login credentials. These are the same credentials that you use to log into the My Nipissing portal and WebAdvisor. Select the Sign in button.

    android_6

  8. If this is the first time you have accessed your Google account you will be presented with a welcome screen. Simply select the I accept. Continue to my account button. 

    android_6a

     

  9. At this point your device should be connected to your Google account and should be available via the Google App where you access your other email accounts.

 

android_7