What is Vocantas Scaller?
Nipissing University has launched new outreach campaigns to support students using an interactive voice response system.
The interactive voice response calls will proactively connect students with existing support services and resources in key identified areas that contribute to student success. Students will receive applicable contact information for each service they have identified requiring further information, along with the ability to request a call from a Student Retention Coordinator to further discuss support services available to them and next steps. The campaigns aim to ensure students are aware of the services and resources available to intervene and help students be successful.
Additionally, Nipissing University’s strategic persistence and retention outreach programming will help the University better understand student needs at key times throughout the year by:
- Increasing student awareness of programs and resources available to them
- Alerting administrators immediately to students in need of intervention
- Providing measurement regarding the effectiveness of programs and services
- Improving the level of insight available to faculty and ensuring an efficient allocation of resources in areas of highest need (Vocantas, 2015)
These outreach campaigns are designed in collaboration with higher education partners and is in line with Nipissing University’s commitment to serve students with an exceptional and personalized education in a supportive community.
For more information, please contact NU Success in Student Development & Services at nusuccess@nipissingu.ca.